Introduction to Smart Assistant

Why Smart Assistant

We enable our customers to interact with traditionally hard-to-reach audiences via a simple and intuitive platform.

Secret Sauce- Design, Deploy & Analyze

Design - Simple , Configurable and powerful tool to design, build and maintain.

On the fly campaign creation using pre-defined templates.
Build campaigns for Complex Use Cases.
Ability to integrate with Enterprise systems.
Customize each content item and pre-define all your audience interactions with our decision tree powered editor.

Build Once , Deploy Anywhere – Reach out to customers on the platform and medium of their choice

Use bot-builder tool to build once.
Engage customers across multiple platforms.
Integrate with any pre-existing or custom CRM system.

Real-time analytics for all your campaigns

Measure user metrics in real-time, view performance over time and track key audience conversion rates

Use Case Applicability

Lead Generation

Customer Services

Customer Onboarding

Feedback & Surveys

Consultancy

Applications

Registrations

User Engagement

Industry Applicability

Banking

Insurance

Education

Travel

HR & Recruitment

Hospitality

Call Centre's

Financial Institutions

Types of Campaigns

New Leads

Engaging leads as soon as they are acquired in real-time to keep the leads warm for higher conversion rate

Customer Onboarding

Automating the entire process that users go through when they start their journey as a customer of your product or service. Like Signup , Documentation, FAQ’s , Education etc

Aged Leads

Leads That have not been engaged for more than a week through any channel. Engage with Stale leads with reminders of their Requests.

Uncontactable Leads

Leads that were not contactable through various channels or after several attempts Texting using Chat Interface can re-engage dead Leads

Incomplete Applications

Prompt the users who are yet to finish the applications.to complete the application through Chat texts

Event Follow-ups

Follow up with the Leads who have RSVP'd but have not Shown up. Follow up with the Leads who have RSVP'd but have not

Benefits & KPIs

Advantages

On the fly campaign creation using pre-defined templates
Build campaigns for Complex Use Cases
Ability to integrate with Enterprise systems
Customize each content item and pre-define all your audience interactions with our decision tree powered editor.

KPIs

Use bot-builder tool to build once
Engage customers across multiple platforms
Integrate with any pre-existing or custom CRM system